FAQs & Troubleshooting
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211 Results
- 1Replace Ink
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 4How do I know which side up my photo paper should be in the tray?
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Scan multiple pages into one file instead of each scan being saved as a separate file.
- 10Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 11I still receive the error message "Paper Jam" after I removed the jammed paper.
- 12I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 13Can third party ink be used to refill the ink cartridges?
- 14When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 15When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 16Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 17I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 18Is my Brother machine compatible with Windows Vista?
- 19When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 20Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 21What driver package format is supported by my Linux distribution?
- 22Scan and save a document in PDF format (Scan to File)
- 23Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 24How do I clear the message "Unable to..." or "... Unable" ?
- 25Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 26Paper Jam
- 27I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 28Delete a network scanner entry. (Linux)
- 29Uninstall Scan-key-tool. (Linux)
- 30I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 31The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 32How do I make copies using my Brother machine?
- 33Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 34When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 35I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 36I cannot scan via USB. (Mac OS X)
- 37Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 38Is there a way to view how much ink is remaining?
- 39The LCD displays an error code (number). What does it mean?
- 40I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 41Pre-Required Procedures (Linux)
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 44Download a file from the "Downloads" section and save it to Windows 8 computer.
- 45The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 46The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 47How do I clear the message "Cannot Detect" from the display?
- 48Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 49Where can I get FaceFilter Studio and what can I do with this application?
- 50When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.