FAQs & Troubleshooting
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211 Results
- 51I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 52When I print, the pages are smudged with ink. What should I do?
- 53Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 54I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 55I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 56When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 57When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 58I'm using Macintosh. What is the PreScan option used for?
- 59I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 60I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 61All print jobs are aborted and nothing is printed. (Linux)
- 62ControlCenter3 displays a blank screen at startup (Windows)
- 63"Offline" appears on the Status Monitor.
- 64Open the "Scanners and Cameras" and Properties.
- 65The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 66My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 67Windows 7 Support Information
- 68How do I clear the message "Cannot Detect" from the display?
- 69Wrong Paper Size
- 70Scan a document from the Windows Vista Photo Gallery
- 71Why is it necessary for my machine to go through regular cleaning cycles?
- 72The keys on the control panel do not respond.
- 73Replace Ink
- 74Can I adjust the Sleep Mode setting?
- 75When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 76While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 77I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 78Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 79Install BookScan & Whiteboard Suite onto Windows 10.
- 80Windows 10 Support Information
- 81When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 82Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 83I cannot find some option in the Printing preferences. (For Windows)
- 84Download a file from the "Downloads" section and save it to Windows 8 computer.
- 85Open the Control Panel (For Windows)
- 86Can I use AirPrint with my Brother machine?
- 87I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 88The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 89When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 90I cannot scan via USB. (Mac OS X)
- 91I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 92Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 93How do I make copies using my Brother machine?
- 94The ink cartridges run out very quickly. Is there any reason for that?
- 95The print speed is very slow when I use XML Paper Specification Printer Driver.
- 96Create or view a XML Paper Specification document
- 97How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 98Where can I get FaceFilter Studio and what can I do with this application?
- 99I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 100When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.