FAQs & Troubleshooting
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102 Results
- 1Plastic Card Jam
- 2What is Brother iPrint&Scan?
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 5Can not scan a long document.
- 6Replace Pad
- 7TWAIN errors appear when starting to scan. (Macintosh)
- 8Can I print from or scan to Android™ Smartphone?
- 9Configuring frequently-used scan settings on your computer.
- 10A plastic card error occurs.
- 11Document Jam
- 12The document was not fed.
- 13Replace Parts
- 14Download a file from the "Downloads" section and save it to Windows 8 computer.
- 15My Brother machine doesn't feed a card for scanning.
- 16OCR does not work.
- 17USB Hub Not Supported (Scan to USB) or Other Error
- 18Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 19Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 20Cover is Open
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22What driver package format is supported by my Linux distribution?
- 23TWAIN or WIA errors appear when starting to scan. (Windows)
- 24Sending Error (Scan to FTP)
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27Open the Control Panel (For Windows)
- 28How to identify your Operating System (OS).
- 29Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 30Unusable Device (Other Error)
- 31When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 32Replace Roller
- 33"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 34I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 35Load Documents
- 36I cannot start ControlCenter.
- 37Install PaperPort™ 12SE onto Windows 10.
- 38Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 39Install Presto!® BizCard® onto Windows 10.
- 40Changing scan settings in ControlCenter.
- 41Cannot find the Nuance serial number to install Nuance PDF Converter Professional 8.
- 42USB Access Error
- 43The scan speed is too slow.
- 44My scanned image is missing.
- 45Scan from the Brother iPrint&Scan application using Windows Phone.
- 46The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 47Paper suitable for scanning
- 48What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 49I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 50When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?