FAQs & Troubleshooting
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102 Results
- 51My scanned image is missing.
- 52Open the Control Panel (For Windows)
- 53What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 54Check your machine's IP Address or Node Name
- 55Configure the Scan to Email Feature (Linux)
- 56Scan using XSane or GIMP (Linux)
- 57"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 58Command List of brscan. (Linux)
- 59Delete a network scanner entry. (Linux)
- 60I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 61Other Error (Other Error)
- 62Install PaperPort™ 12SE onto Windows 10.
- 63I cannot save a file downloaded from the Brother support website (For Windows)
- 64Load Documents
- 65How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 66Cannot start Remote Setup.
- 67The machine is in Sleep Mode (power save mode).
- 68Server Time Out (Scan to FTP)
- 69Printing/ Scanning with a mobile device
- 70Vertical lines are seen in the scanned image.
- 71Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 72Unusable Device (Other Error)
- 73Cover is Open
- 74Service Call
- 75Reset the network settings to the factory default.
- 76Uninstall the Brother Software and Drivers (Windows)
- 77Pre-Required Procedures (Linux)
- 78Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 79I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 80Install Presto!® PageManager® onto Windows 10.
- 81Install Presto!® BizCard® onto Windows 10.
- 82Cannot find how to configure the settings to scan from the Control Panel of the machine.
- 83The Brother software cannot be installed.
- 84All Blank Page Skipped
- 85The machine is in Offline Mode.
- 86Colors in the scanned image are dark.
- 87Clean the scanner
- 88What do the LED indications mean?
- 89I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 90Cannot find the Nuance serial number to install Nuance PDF Converter Professional 8.
- 91A page that is not a blank page is skipped.
- 92The machine pauses for about 3 seconds between each page when scanning.
- 93USB Write-protected
- 94Rename the File (Scan to USB)
- 95Multifeed
- 96I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 97Authenticate Error (Scan to FTP)
- 98Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 99Unable to Scan XX
- 100Clean the Pick-up Roller