FAQs & Troubleshooting
Popular |
239 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3(Video) Load plain Letter/A4 paper
- 4(Video) Install the ink cartridges
- 5Can I print from or scan to Android™ Smartphone?
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8Replace Ink
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10Print using only the black ink cartridge when the Color cartridges have run out.
- 11Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 12No Ink Cartridge
- 13Add your Brother machine with AirPrint (macOS)
- 14One or more of my colors are not printing (blank).
- 15Improve poor print quality.
- 16Scan a document and e-mail it as an attachment
- 17The printer status is Offline or Paused.
- 18Paper Jam
- 19I cannot print using my Brother machine on a wireless network (Windows)
- 20When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 21I cannot make borderless prints.
- 22Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 23Load paper in the paper tray #2
- 24Ink Absorber Full
- 25Ink Low
- 26Cannot Detect
- 27Document Jam/too Long
- 28Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 29Install the ink cartridges
- 30Unable to Print XX
- 31(Video Library) Set up your product
- 32The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 33Can I print from and scan to iPhone, iPod touch and iPad?
- 34Use voice mail on the same line as my Brother machine.
- 35Load envelopes
- 36"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 37The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 38Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 39Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 40Clear wide, faded, horizontal lines(banding) appearing on printed documents.
- 41My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 44Load paper in the paper tray
- 45I cannot find some option in the Printing preferences. (For Windows)
- 46Paper tray not detected/ Paper tray #2 not detected
- 47Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 48The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 49Unable to Print 3X
- 50When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?