FAQs & Troubleshooting
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152 Results
- 1I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 2How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 3How do I transfer label templates with P-touch Transfer Express?
- 4The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 5How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 6How do I transfer label or slip templates?
- 7How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 8How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 9The tape got jammed or stuck in the printer.
- 10The paper settings specified from the server computer are not reflected on the client computer.
- 11Printing is not possible. (USB connection)
- 12My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 13How to open the Devices and Printers window
- 14Where can I download the latest P-touch Editor for Mac?
- 15What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 16P-touch Editor crashes when I open it on my Mac.
- 17Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 18I can no longer print from my computer, even though I was able to print previously.
- 19Print free-length labels with the set length (Linux®)
- 20Creating a label with OpenOffice (Linux®)
- 21Where can I find my Brother printer's serial number?
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 24Can I print from any software other than P-touch Editor? (for Windows)
- 25How to identify your Operating System (OS) for Windows or Mac
- 26PostScript data cannot be printed or is printed in the text format. (Linux®)
- 27Creating a label with GIMP (Linux®)
- 28How to identify the printer's firmware version
- 29The top and base layers of the laminated tape are misaligned.
- 30How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 31How can I eliminate the 25mm piece of tape that is produced prior to every label printed?
- 32My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 33How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 34Printing is not possible. (P-touch Editor5.3 for Mac)
- 35How is the print head cleaning cassette used?
- 36Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 37I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 38I cannot install the Linux drivers on multiple Brother printers. (Linux®)
- 39Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 40How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 41Can I print labels without using a computer? (P-touch Template)
- 42Can I directly operate my printer from a self-developed application software and print a label?
- 43How do I transfer templates or other data from the computer to the printer?
- 44What is the Label List? (P-touch Editor 5.x for Windows)
- 45How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 46The message "Appropriate cassette not installed." is displayed. What should I do?
- 47The continuous tape length is about 100 mm regardless of the OpenOffice tape template settings. (Linux®)
- 48I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 49The printing position shifts vertically or horizontally. (Linux®)
- 50All print jobs have been cancelled and nothing can be printed. (Linux®)