FAQs & Troubleshooting
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173 Results
- 1How do I change the language setting? (P-touch Editor Lite LAN)
- 2Where can I download the latest P-touch Editor for Mac?
- 3How do I transfer label or slip templates?
- 4I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 5How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 6Can I print from any software other than P-touch Editor? (for Windows)
- 7The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 8I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 9How do I transfer label templates with P-touch Transfer Express?
- 10How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 11Where can I find my Brother printer's serial number?
- 12How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 13My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 14How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 15How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 16The paper settings specified from the server computer are not reflected on the client computer.
- 17How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 18The tape got jammed or stuck in the printer.
- 19Is there a way to eliminate the tape that is cut off before each label? (P-touch Editor Lite LAN)
- 20Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 21How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 22Is it possible to connect both USB cable and Serial cable to the same machine at the same time?
- 23When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 24P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 25Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 26What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 27Some of the print options in OpenOffice do not work. (Linux®)
- 28Uninstalling the printer drivers (Linux®)
- 29Adding a custom media size for continuous tape / roll (Linux®)
- 30How to open the Devices and Printers window
- 31I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 32I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 33My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 34Can my printer use TZ/TZe tapes?
- 35How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 36I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 37The fabric tape became detached after washing.
- 38The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 39Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 40How to identify your Operating System (OS) for Windows or Mac
- 41How can I eliminate the 25mm piece of tape that is produced prior to every label printed?
- 42How is the print head cleaning cassette used?
- 43P-touch Editor crashes when I open it on my Mac.
- 44I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 45Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 46I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 47I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 48Can I set a different media width when using an OpenOffice template? (Linux®)
- 49How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 50How do I transfer label templates to the printer via network? (BRAdmin Professional)