FAQs & Troubleshooting
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PT-9800PCN
161 Results
1.
How do I change the language setting? (P-touch Editor Lite LAN)
2.
I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
3.
Where can I download the latest P-touch Editor for Mac?
4.
My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
5.
How to use Excel data to print labels (P-touch Editor 5.x for Windows)
6.
How do I transfer label or slip templates?
7.
Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
8.
I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
9.
How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
10.
I cannot save a file downloaded from the Brother support website (For Windows)
11.
Printing is not possible. (USB connection)
12.
The paper settings specified from the server computer are not reflected on the client computer.
13.
Printing is not possible. (P-touch Editor5.3 for Mac)
14.
How to identify your Operating System (OS) for Windows or Mac
15.
Where can I find my Brother printer's serial number?
16.
Can I print from any software other than P-touch Editor? (for Windows)
17.
How do I transfer label templates with P-touch Transfer Express?
18.
How do I create a label using a template? (P-touch Editor 5.0 for Windows)
19.
How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
20.
How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
21.
How is the print head cleaning cassette used?
22.
The tape got jammed or stuck in the printer.
23.
When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
24.
How to open the Devices and Printers window
25.
How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
26.
How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
27.
The Windows Logo testing warning appears during installation. Is it OK to install the driver?
28.
Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
29.
The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
30.
How do I uninstall the printer driver?