FAQs & Troubleshooting
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358 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Curled or wavy
- 5The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 6I still receive the error message "Drum End Soon", "Replace (Parts) Drum (Unit)" or "Drum Stop" after I replace the drum unit with a new one.
- 7Replace PF Kit xx
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9Can I print from or scan to Android™ Smartphone?
- 10Jam Duplex
- 11Reset the network settings to the factory default (video instructions).
- 12Replace Toner
- 13Replace Drum
- 14Jam MP Tray
- 15Replace Fuser
- 16Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 17Jam Tray 1 / Jam Tray 2
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 20Replace Laser
- 21The printer status is Offline or Paused.
- 22Jam Rear
- 23Wrinkles or creases
- 24Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 25Make my copied images lighter or darker.
- 26Page skewed
- 27Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 28Can I use voice mail on the same line as my Brother machine?
- 29Ghost
- 30Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 31Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 32Jam Inside
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34Configure and use the Scan to FTP feature
- 35How to identify your Operating System (OS).
- 36White spots or black spots at 3.7 in. (94 mm) intervals
- 37I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 38Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 39Drum Stop
- 40What is the recommended paper?
- 41What driver package format is supported by my Linux distribution?
- 42Configure and use the Scan to E-mail Server feature.
- 43When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 44When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 45Printing/ Scanning with a mobile device
- 46Print Unable or Print Unable XX
- 47White lines down the page
- 48Lines across the page
- 49White lines, bands or ribbing across the page
- 50Configure and use the Scan to Network feature (For Windows)