FAQs & Troubleshooting
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321 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4What is Brother iPrint&Scan?
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7One or more of my colors are not printing (blank). What can I do?
- 8A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 9Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 10The printer status is Offline or Paused.
- 11Scan and save a document in PDF format (Scan to File)
- 12I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14ControlCenter3 displays a blank screen at startup (Windows)
- 15Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 16When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 17I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 18Replace Ink
- 19When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 20Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 21Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 22When I print, the pages are smudged with ink. What should I do?
- 23I cannot print using my Brother machine on a wireless network (Mac)
- 24Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 25Can I print from or scan to Android™ Smartphone?
- 26When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 27The edge of glossy paper is smudged.
- 28Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 29I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 30When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 31I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 32Paper Jam
- 33How do I load envelopes into my machine?
- 34The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 35Scan multiple pages into one file instead of each scan being saved as a separate file.
- 36Load paper in the paper tray
- 37The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 38Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 39Locate files scanned with ControlCenter3 (For Windows)
- 40I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 41My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 42To install the printer driver easily using a tool. (Linux)
- 43Download a file from the "Downloads" section and save it to Windows 8 computer.
- 44The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 45Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 46Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 47Load photo paper into my machine.
- 48I still receive the error message "Paper Jam" after I removed the jammed paper.
- 49Change the printer driver settings (Windows/macOS)
- 50The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.