FAQs & Troubleshooting
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183 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Delete print jobs from the print queue.
- 3Pre-Required Procedures (Linux)
- 4Can I print from or scan to Android™ Smartphone?
- 5Change the printer driver settings (Windows/macOS)
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8The printer status is Offline or Paused.
- 9Can I reduce the size of a received fax on this machine?
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 12Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 13When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 14What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 15The machine does not print anything.
- 16I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 17How to identify your Operating System (OS).
- 18I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 19The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 20Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 21Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 22I cannot print from my computer via USB.
- 23The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 24I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 25I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 26The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 27When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 28Can I use non-Brother or third party supplies with the Brother machine?
- 29What can happen if the wrong paper is used in your machine.
- 30What is the Network Shared printing?
- 31Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 32I'm using Windows 95/ 98/ 98SE/ Me/ 2000/ XP. How can I uninstall the drivers?
- 33Command List of brscan. (Linux)
- 34Functions supported in the Windows 7 built-in drivers
- 35When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 36Uninstall the drivers. (Mac OS X 10.5)
- 37What is Distinctive Ring and how do I program it?
- 38I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 39Why doesn't the machine answer when receiving a call?
- 40Can I confirm that the FAX was sent correctly?
- 41I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 42I'm using Macintosh. What is the PreScan option used for?
- 43When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 44Delete a network scanner entry. (Linux)
- 45Install the built-in drivers (For Windows 8 and Windows 10)
- 46What driver package format is supported by my Linux distribution?
- 47Cannot print after a Windows 10 update (June 2020)
- 48I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 49I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 50The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).