FAQs & Troubleshooting
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183 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2Pre-Required Procedures (Linux)
- 3The machine does not print anything.
- 4Can I print from or scan to Android™ Smartphone?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 10The printer status is Offline or Paused.
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12Delete print jobs from the print queue.
- 13The paper is skewed when it's printed.
- 14What is Distinctive Ring and how do I program it?
- 15I'm using Macintosh. What is the PreScan option used for?
- 16Cannot print after a Windows 10 update (June 2020)
- 17The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 18What driver package format is supported by my Linux distribution?
- 19My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 20I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 21I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 22Functions supported in the Windows 7 built-in drivers
- 23Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 24I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 25Can I reduce the size of a received fax on this machine?
- 26Verify if the Brother machine has a dial tone
- 27I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 28Change the printer driver settings (Windows/macOS)
- 29I cannot print with Windows Vista 64bit.
- 30How can I clear the "PAPER JAM" error message?
- 31What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 32Why doesn't the machine answer when receiving a call?
- 33Can I confirm that the FAX was sent correctly?
- 34Can I use non-Brother or third party supplies with the Brother machine?
- 35When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 36I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 37I'm using Macintosh®. What are the settings in the Scanner window used for?
- 38The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 39How to identify your Operating System (OS).
- 40The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 41I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 42When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 43Why are my sent faxes always received with a black vertical line down the page?
- 44What can happen if the wrong paper is used in your machine.
- 45I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 46Large characters are printed incorrectly. (Linux)
- 47I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 48I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 49To install the printer driver easily using a tool. (Linux)
- 50When printing with monochrome laser printer, the print position shifts. (Linux)