FAQs & Troubleshooting
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205 Results
- 1How do I clean the paper pick-up roller?
- 2Configure the Brother machine for a wireless network with a network cable using the Installation CD-ROM
- 3Configure the Brother machine for a wireless network using automatic wireless mode (SecureEasySetup™, Wi-Fi Protected Setup or AOSS™)
- 4The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6Connect my machine to the wireless network without using the Wireless Setup Wizard (macOS 10.15)
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8The printer status is Offline or Paused.
- 9Replace the drum unit.
- 10Printouts (envelopes) have creases.
- 11How do I disable the APIPA protocol?
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13What kind of memory can I use?
- 14How do I install the Optional Tray Unit?
- 15Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 16Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 17Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 18How do I clear Jam Rear/ Duplex?
- 19What are the expected yields of the consumables?
- 20How do I factory reset the print server?
- 21What is the BRAdmin Professional software used for?
- 22How do I install additional memory?
- 23Print on labels and envelopes from the MP tray.
- 24What do the LED indications mean?
- 25Protect your Brother machine against unauthorised access over the network
- 26How to identify your Operating System (OS).
- 27Can I print from or scan to Android™ Smartphone?
- 28Can the network printer be setup both wired and wireless at the same time?
- 29I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 30How can I change the printer settings?
- 31What can happen if the wrong paper is used in your machine.
- 32My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 33White lines or bands or ribbing across the page.
- 34How do I clear paper jams?
- 35What driver package format is supported by my Linux distribution?
- 36The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 37Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 38Verify the Brother machine connected to the Wired Network (For Windows)
- 39The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 40What is Brother iPrint&Scan?
- 41What is the difference between the toner cartridge and the drum unit?
- 42I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 43I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 44Important points you need to confirm before configuring your Brother machine for a wireless network.
- 45I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 46Discover the MAC address of the Brother network card
- 47I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 48I cannot print from my computer via USB.
- 49Change the printer driver settings (Windows/macOS)
- 50What is WEP?