FAQs & Troubleshooting
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146 Results
- 1How do I clean white or black spots on printed documents?
- 2Delete print jobs from the print queue.
- 3How do I load legal size paper in the paper tray?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 6Change the quality of the faxes I send (Fax Resolution).
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 8How can I improve poor print quality ?
- 9My FAX/MFC will not Dial. Why?
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11The printer status is Offline or Paused.
- 12"Paper Jam Rear" error appears on the LCD. What should I do?
- 13Install the built-in drivers (For Windows 8 and Windows 10)
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
- 16The paper is skewed when it's printed.
- 17Can I set my Brother machine to forward the faxes I receive to another location?
- 18How do I check if the FAX/MFC has faxes in its memory when it has a mechanical problem?
- 19What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 20Can I confirm that the FAX was sent correctly?
- 21When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 22How to identify your Operating System (OS).
- 23When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 24"Paper Jam Inside" error appears on the LCD. What should I do?
- 25"Paper Jam Tray" error appears on the LCD. What should I do?
- 26Why doesn't the machine answer when receiving a call?
- 27Can I use non-Brother or third party supplies with the Brother machine?
- 28What can happen if the wrong paper is used in your machine.
- 29I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 30I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 31Stop my Brother machine from automatically redialing a busy number.
- 32Can I print from and scan to iPhone, iPod touch and iPad?
- 33The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 34Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 35How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 36How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem?
- 37When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 38Printing on thick paper or transparencies.
- 39I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 40How do I clear the "Awaiting Redial" message?
- 41When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 42I am experiencing problems sending a fax, what can I do?
- 43Windows 10 Support Information
- 44"Offline" appears on the Status Monitor.
- 45Can I print from or scan to Android™ Smartphone?
- 46Change the printer driver settings (Windows/macOS)
- 47The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 48Verify if the Brother machine has a dial tone
- 49How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 50My Brother machine misfeeds paper.