FAQs & Troubleshooting
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241 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Load paper.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 6Can I print from or scan to Android™ Smartphone?
- 7How do I clean white or black spots on printed documents?
- 8Scan multiple pages into one file instead of each scan being saved as a separate file.
- 9I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 10The printer status is Offline or Paused.
- 11I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 12I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 13I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 14Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 15I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 16The paper is skewed when it's printed.
- 17Scan a document in Mac OS X 10.6.
- 18What driver package format is supported by my Linux distribution?
- 19Change the printer driver settings (Windows/macOS)
- 20The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 21I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 22Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 23I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 24I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 25I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 26"Paper Jam Rear" error appears on the LCD. What should I do?
- 27When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 28When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 29What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 30The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 31I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 32How to identify your Operating System (OS).
- 33I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 34I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 35When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 36"Paper Jam Tray" error appears on the LCD. What should I do?
- 37The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 38Can I use non-Brother or third party supplies with the Brother machine?
- 39Can I print using the IPP protocol on Windows XP?
- 40My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 41I'm using Macintosh®. What are the settings in the Scanner window used for?
- 42My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 43I cannot install Brother drivers on Debian 10 or later (Linux)
- 44Protect your Brother machine against unauthorised access over the network
- 45Delete print jobs from the print queue.
- 46The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 47When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 48I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 49Does NC-2200w work with Windows Vista?
- 50How can I change the print resolution?