FAQs & Troubleshooting
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325 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3Load paper in the paper tray
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10Can I print from or scan to Android™ Smartphone?
- 11The printer status is Offline or Paused.
- 12How do I load envelopes into my machine?
- 13How do I know which side up my photo paper should be in the tray?
- 14Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 15When I print, the pages are smudged with ink. What should I do?
- 16Paper Jam
- 17What driver package format is supported by my Linux distribution?
- 18I'm using MagicJack and am having problems sending or receiving faxes.
- 19Cover is Open
- 20One or more of my colors are not printing (blank). What can I do?
- 21What is Brother iPrint&Scan?
- 22Can I use voice mail on the same line as my Brother machine?
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24Replace Ink
- 25I cannot print using my Brother machine on a wireless network (Windows)
- 26Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 27Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 28I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 29A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 30Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
- 31I cannot remove red-eye.
- 32Forward a fax to another fax machine when my machine has a mechanical problem.
- 33Can my Brother machine print a report to verify a fax I sent was received?
- 34I cannot install Brother drivers on Debian 10 or later (Linux)
- 35When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 36When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 37Scan and save a document in PDF format (Scan to File)
- 38I cannot print using my Brother machine on a wireless network (Mac)
- 39Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 40Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 41Delete print jobs from the print queue.
- 42Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 43The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 44Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 45Locate files scanned with ControlCenter2 (For Macintosh)
- 46I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 47How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 48I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 49Why doesn't the machine answer when receiving a call?
- 50Stop my Brother machine from automatically redialing a number.