FAQs & Troubleshooting
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MFC-J415W
325 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
2.
Print using only the black ink cartridge when the Color cartridges have run out.
3.
Load paper in the paper tray
4.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
5.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
6.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
7.
Can I print from and scan to iPhone, iPod touch and iPad?
8.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
9.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
10.
Can I print from or scan to Android™ Smartphone?
11.
The printer status is Offline or Paused.
12.
How do I load envelopes into my machine?
13.
How do I know which side up my photo paper should be in the tray?
14.
Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
15.
When I print, the pages are smudged with ink. What should I do?
16.
Paper Jam
17.
What driver package format is supported by my Linux distribution?
18.
I'm using MagicJack and am having problems sending or receiving faxes.
19.
Cover is Open
20.
One or more of my colors are not printing (blank). What can I do?
21.
What is Brother iPrint&Scan?
22.
Can I use voice mail on the same line as my Brother machine?
23.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
24.
Replace Ink
25.
I cannot print using my Brother machine on a wireless network (Windows)
26.
Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
27.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
28.
I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
29.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
30.
Will my Brother machine work with Voice Over Internet Protocol (VoIP)?