FAQs & Troubleshooting
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368 Results
- 1Duplex (two-sided) scan
- 2Tips for copy/scanning and preventing document jams
- 3Printouts have wrinkles.
- 4Color around the edge of printing is incorrect.
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8Wireless Setup Assistant
- 9What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11Can I print from or scan to Android™ Smartphone?
- 12The printer status is Offline or Paused.
- 13Scan and save a document in PDF format (Scan to File)
- 14Can I use voice mail on the same line as my Brother machine?
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16What driver package format is supported by my Linux distribution?
- 17Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 18Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 19Printouts have toner scatter or toner stain.
- 20How do I turn off/on the Toner Save Mode?
- 21Set up your Brother machine on a wireless network.
- 22When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 23How do I improve the color density? (Print Calibration)
- 24Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 25Confirm that a FAX I sent was received correctly
- 26What is the recommended paper?
- 27Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 28Spots are printed at 75mm.
- 29Colors are light or unclear on the whole page.
- 30I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 31I cannot print using my Brother machine on a wireless network (Windows)
- 32Delete print jobs from the print queue.
- 33Configure and use the Scan to OCR feature in Windows.
- 34How can I prevent public access to certain features on my Brother machine?
- 35When I scan a document to a PDF file using ContorlCenter3, the file size of the PDF is too big. How can I reduce the file size?
- 36I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 37Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 38How do I replace the belt unit?
- 39I'm using Macintosh. What is the PreScan option used for?
- 40Scan an image and insert it in a Windows XP application
- 41Replace the drum unit.
- 42My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 43Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45Protect your Brother machine against unauthorised access over the network
- 46I cannot find some option in the Printing preferences. (For Windows)
- 47Can I print on transparencies e.g. for overhead projectors?
- 48How to identify your Operating System (OS).
- 49The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 50I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.