FAQs & Troubleshooting
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328 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Printouts are curled or wavy.
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Out of Memory
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Print on plain paper or bond paper from the Manual feed slot
- 9Adjust color settings by using the custom setting in the printer driver
- 10Configure and use the Scan to Network feature
- 11Scan and save a document in PDF format (Scan to File)
- 12Delete print jobs from the print queue.
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15Printouts have wrinkles.
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17Can I use voice mail on the same line as my Brother machine?
- 18Jam Inside
- 19The toner does not fix to paper well. (Poor fixing)
- 20What can happen if the wrong paper is used in your machine.
- 21I keep getting the error message "Authenticate Err (Authentication error)".
- 22Install additional memory.
- 23Print on envelopes, labels or thick paper from the Manual feed slot
- 24Turn the Toner Save Mode on or off.
- 25I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 26When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 27What is Brother iPrint&Scan?
- 28Change the printer driver settings (Windows/macOS)
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 31The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 32The printer status is Offline or Paused.
- 33Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 34Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 35Jam Tray
- 36What kind of memory can I use?
- 37Reset the network settings to the factory default (video instructions available)
- 38Locate files scanned with ControlCenter3 (For Windows)
- 39Can I print from or scan to Android™ Smartphone?
- 40I'm using MagicJack and am having problems sending or receiving faxes.
- 41When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 42Document Jam
- 43Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 44I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 45I cannot send a fax using PC-FAX (Windows 10)
- 46How to identify your Operating System (OS).
- 47I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 48Locate files scanned with ControlCenter2 (For Macintosh)
- 49Setup and use Brother PC-FAX receiving
- 50No Waste Toner