FAQs & Troubleshooting
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294 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2How to identify your Operating System (OS).
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4Can I print from or scan to Android™ Smartphone?
- 5The printer status is Offline or Paused.
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 8Install the built-in drivers (For Windows 8 and Windows 10)
- 9Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Change the printer driver settings (Windows/macOS)
- 12What driver package format is supported by my Linux distribution?
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 15Scan and save a document in PDF format (Scan to File)
- 16The paper is skewed when it's printed.
- 17The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19What is Brother iPrint&Scan?
- 20The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 21The faxes I receive, copies I make and/or the documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 22I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 23ControlCenter3 displays a blank screen at startup (Windows)
- 24Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 25What kind of memory can I use?
- 26What can happen if the wrong paper is used in your machine.
- 27I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 28How do I install the Optional Tray Unit?
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 31The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 32Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 33The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 34The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 35How do I install additional memory?
- 36Can I use voice mail on the same line as my Brother machine?
- 37I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 38Open the Control Panel (For Windows)
- 39The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 40I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 41The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 42Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 43I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 44Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 45How do I clear the message "Document Jam" from the display?
- 46How do I clear the message "Paper Jam Back" from the LCD display?
- 47How do I improve the copy or fax quality?
- 48Can I print from DOS applications?
- 49Configure the Scan to Email Feature (Linux)
- 50When I connect the Brother machine to a USB hub, it doesn't work correctly.