FAQs & Troubleshooting
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294 Results
- 51I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 52How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 53ControlCenter3 displays a blank screen at startup (Windows)
- 54Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 55Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 56Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 57The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 58Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 59I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 60I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 61Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 62I cannot use the "Modules Update" button on Web BRAdmin.
- 63How do I clear the message "Document Jam" from the display?
- 64How do I clear the message "Paper Jam Back" from the LCD display?
- 65How do I clear the message "Paper Jam Tray1" or "Paper Jam Tray2" from the LCD display?
- 66I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 67What kind of memory can I use?
- 68Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 69Can I use non-Brother or third party supplies with the Brother machine?
- 70Can I print from DOS applications?
- 71When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 72Send a fax using PC-FAX with LPD/LPRng (Linux)
- 73Use the Network Connection Repair Tool (Windows)
- 74How do I log on as a restricted user when the Secure Function Lock feature is turned ON?
- 75Replace the drum unit.
- 76My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 77I cannot install Brother drivers on Debian 10 or later (Linux)
- 78I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 79I cannot save a file downloaded from the Brother support website (For Windows)
- 80Protect your Brother machine against unauthorised access over the network
- 81Delete print jobs from the print queue.
- 82Download a file from the "Downloads" section and save it to Windows 8 computer.
- 83Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 84I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 85Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 86The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 87I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 88I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 89I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 90The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 91When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 92I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 93When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 94I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 95Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 96When I do a broadcast, the resolution is not the same as the resolution I saved in the scan profile of a group member. Why?
- 97Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 98I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 99How many copies can I make when I sort multiple copies using the ADF?
- 100When scanning a letter-size document, the edge of the document is not scanned. How can I fix this problem?