FAQs & Troubleshooting
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290 Results
- 1The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 2Load paper.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Load envelopes, labels, or thick paper into the manual feed slot.
- 5Pre-Required Procedures (Linux)
- 6What driver package format is supported by my Linux distribution?
- 7How do I clean white or black spots on printed documents?
- 8How can I improve poor print quality ?
- 9Can I transfer faxes in the MFC's memory to the PC?
- 10"Paper Jam Rear" error appears on the LCD. What should I do?
- 11My FAX/MFC will not Dial. Why?
- 12Scan and save a document in PDF format (Scan to File)
- 13How do I load legal size paper in the paper tray?
- 14I'm using Macintosh. What is the PreScan option used for?
- 15"Paper Jam Inside" error appears on the LCD. What should I do?
- 16Can I confirm that the FAX was sent correctly?
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18Does NC-2200w work with Windows Vista?
- 19What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 20How to identify your Operating System (OS).
- 21The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 22The paper is skewed when it's printed.
- 23"Document Jam" error appears on the LCD. What should I do?
- 24When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 25I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 26Install the built-in drivers (For Windows 8 and Windows 10)
- 27When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 28I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 29I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 30I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 31How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem?
- 32Printing on thick paper or transparencies.
- 33Can I reduce the size of a received fax on this machine?
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 36My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 37I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 38I'm using MagicJack and am having problems sending or receiving faxes.
- 39Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 40How can I change the print resolution?
- 41When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 42I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 43I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 44Cannot print after a Windows 10 update (June 2020)
- 45Delete print jobs from the print queue.
- 46Can I set my Brother machine to forward the faxes I receive to another location?
- 47I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 48When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 49When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 50"Paper Jam Tray" error appears on the LCD. What should I do?