FAQs & Troubleshooting
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308 Results
- 1I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 2Replace Toner
- 3REPLACE DRUM
- 4No Paper
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6JAM INSIDE
- 7Confirm that a FAX I sent was received correctly
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Toner Low or Prepare New Toner Cartridge
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11Curled
- 12The printer status is Offline or Paused.
- 13Document Jam
- 14I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 15I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17I cannot find some option in the Printing preferences. (For Windows)
- 18MANUAL FEED
- 19"Offline" appears on the Status Monitor.
- 20Setup and use Brother PC-FAX receiving
- 21Jam Rear
- 22Clean the corona wire
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 25Can I print from or scan to Android™ Smartphone?
- 26Page skewed
- 27How to identify your Operating System (OS).
- 28Print Unable
- 29Curled (video instructions available)
- 30What is Brother iPrint&Scan?
- 31Curled or wavy
- 32Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 33Black lines down the page
- 34I am having a problem receiving faxes.
- 35The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 36When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 37When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 38Toner specks
- 39Lines across the page
- 40Hollow print
- 41I cannot print from my computer via USB.
- 42What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 43What driver package format is supported by my Linux distribution?
- 44Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 45Poor fixing
- 46Turn the Toner Save mode on or off
- 47Drum Error (Drum!)
- 48Wrinkles or creases
- 49Print on envelopes, labels, or thick paper from the manual feed slot.
- 50What is the difference between the toner cartridge and the drum unit?