FAQs & Troubleshooting
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353 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 3What is Brother iPrint&Scan?
- 4When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 5How can I print, fax, copy and scan using A3/Ledger size paper?
- 6The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8How do I load paper in paper tray#2?
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 13Load paper in the paper tray
- 14How to identify your Operating System (OS).
- 15I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 16How do I factory reset the network settings?
- 17Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 18How do I know which side up my photo paper should be in the tray?
- 19When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 20I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 21Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 22How do I load envelopes into my machine?
- 23The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 24Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 25Can I transfer faxes to the PC when my machine has a mechanical problem?
- 26I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 27Wireless setup is requesting a WPS PIN to complete the setup
- 28Enable the Brother machine's network interface.
- 29I cannot find some option in the Printing preferences. (For Windows)
- 30A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 31Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 32Print a web page from iPrint&Scan when using an Android™ mobile device.
- 33Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 34I still receive the error message "Paper Jam" after I removed the jammed paper.
- 35I cannot make borderless prints.
- 36The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 37When I make copies, my Brother machine uses paper from the wrong tray. What can I do?
- 38Can I use voice mail on the same line as my Brother machine?
- 39What is the BRAdmin Professional software used for?
- 40I'm using Macintosh. What is the PreScan option used for?
- 41Set up your Brother machine on a wireless network.
- 42Important points you need to confirm before configuring your Brother machine for a wireless network.
- 43Is my Brother machine compatible with third party print servers?
- 44I cannot send a fax using PC-FAX (Windows 10)
- 45I want to print using CUPS while keeping SELinux enabled. (Linux)
- 46I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 47I cannot print using my Brother machine on a wireless network (Windows)
- 48I cannot print using my Brother machine on a wireless network (Mac)
- 49ControlCenter3 displays a blank screen at startup (Windows)
- 50When I try to scan the document, the scanner application crashes. (OS X 10.11)