FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 3Scan and save a document in PDF format (Scan to File)
- 4I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 5I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Does NC-2200w work with Windows Vista?
- 9Clear the paper jam or printer jam.
- 10When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12Can I print from or scan to Android™ Smartphone?
- 13The printer status is Offline or Paused.
- 14When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 15Can I use voice mail on the same line as my Brother machine?
- 16I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 17I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 18I am having issues with the paper feed. What can I do?
- 19Can I remotely access my Brother machine to listen to my voice messages and forward my faxes to another machine?
- 20I'm using Macintosh. What is the PreScan option used for?
- 21Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 22I'm using Macintosh®. What are the settings in the Scanner window used for?
- 23I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 24I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 25When I print, the pages are smudged with ink. What should I do?
- 26Delete print jobs from the print queue.
- 27How do I clear Machine Error 46?
- 28Can I still receive faxes or calls when the machine is switched off?
- 29How do I know the current network configuration?
- 30What driver package format is supported by my Linux distribution?
- 31Download a file from the "Downloads" section and save it to Windows 8 computer.
- 32The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 33Change the printer driver settings (Windows/macOS)
- 34How many times will my Brother machine automatically redial a busy number?
- 35The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 36I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 37I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 38One or more of my colors are not printing (blank). What can I do?
- 39What is Distinctive Ring and how do I program it?
- 40What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 41How do I factory reset the print server?
- 42When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 43Scan multiple pages into one file instead of each scan being saved as a separate file.
- 44Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 45Which E-mail packages are compatible with ControlCenter3?
- 46I'm using Mac OS® X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?
- 47Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 48Scan a document from a Windows XP application
- 49When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 50Why doesn't the machine answer when receiving a call?