FAQs & Troubleshooting
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342 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2I cannot print using my Brother machine on a wireless network (Windows)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4The printer status is Offline or Paused.
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Scan and save a document in PDF format (Scan to File)
- 7What is Brother iPrint&Scan?
- 8Set up your Brother machine on a wireless network.
- 9Enable the Brother machine's network interface.
- 10How to identify your Operating System (OS).
- 11I cannot print using my Brother machine on a wireless network (Mac)
- 12How do I factory reset the network settings?
- 13I cannot find some option in the Printing preferences. (For Windows)
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15Paper Jam
- 16How do I load envelopes into my machine?
- 17Cannot print after a Windows 10 update (June 2020)
- 18When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 19How do I know which side up my photo paper should be in the tray?
- 20Replace Ink
- 21Print the Network Configuration List
- 22I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 23Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 24I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 25My printed documents are missing colors.
- 26Print Unable 46
- 27What driver package format is supported by my Linux distribution?
- 28Open the Control Panel (For Windows)
- 29Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 30Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 31Can I use AirPrint with my Brother machine?
- 32Locate files scanned with ControlCenter2 (For Macintosh)
- 33Change the printer driver settings (Windows/macOS)
- 34I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 35My printed documents are missing black.
- 36Can I print from or scan to Android™ Smartphone?
- 37Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 38I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 39Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 40The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 41Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 42When I print, the pages are smudged with ink. What should I do?
- 43Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 44Install the built-in drivers (For Windows 8 and Windows 10)
- 45Discover the MAC address of the Brother network card
- 46I can print but cannot scan via network. (For Mac)
- 47I'm using Macintosh. What is the PreScan option used for?
- 48Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 49I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 50I cannot install Brother drivers on Debian 10 or later (Linux)