FAQs & Troubleshooting
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292 Results
- 1I suddenly can no longer print. My machine is connected locally by USB. Why and what can I do?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4Clear the paper jam or printer jam.
- 5How to identify your Operating System (OS).
- 6The printer status is Offline or Paused.
- 7Can I print using only the black ink cartridge when the Color cartridges have run out?
- 8Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9One or more of my colors are not printing (blank). What can I do?
- 10When I print, the pages are smudged with ink. What should I do?
- 11I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 12Pre-Required Procedures (Linux)
- 13Can I print from or scan to Android™ Smartphone?
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15Scan and save a document in PDF format (Scan to File)
- 16Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 17I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 18How do I factory reset the print server?
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20Delete print jobs from the print queue.
- 21Download a file from the "Downloads" section and save it to Windows 8 computer.
- 22Can third party ink be used to refill the ink cartridges?
- 23When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 24I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 28Does NC-2200w work with Windows Vista?
- 29Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 30Change the printer driver settings (Windows/macOS)
- 31How do I clear Machine Error 46?
- 32I am having issues with the paper feed. What can I do?
- 33When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 34Can I still receive faxes or calls when the machine is switched off?
- 35Install the built-in drivers (For Windows 8 and Windows 10)
- 36What driver package format is supported by my Linux distribution?
- 37The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 38Functions supported in the Windows 7 built-in drivers
- 39I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 40I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 41Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 42I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 43When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 44I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 45I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 46Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 47"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 48I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 49Cannot print after a Windows 10 update (June 2020)
- 50When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)