FAQs & Troubleshooting
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327 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2The printer status is Offline or Paused.
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4I cannot save a file downloaded from the Brother support website (For Windows)
- 5Scan and save a document in PDF format (Scan to File)
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Paper Jam
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9Set up your Brother machine on a wireless network.
- 10Can I print from or scan to Android™ Smartphone?
- 11How do I know which side up my photo paper should be in the tray?
- 12Replace Ink
- 13Cannot print after a Windows 10 update (June 2020)
- 14How to identify your Operating System (OS).
- 15Wireless Setup Assistant
- 16I cannot print using my Brother machine on a wireless network (Mac)
- 17I cannot find some option in the Printing preferences. (For Windows)
- 18Delete numbers stored in my Brother machine's Caller ID History.
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20My printed documents are missing colors.
- 21Delete print jobs from the print queue.
- 22Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 23The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 24Ink Low
- 25When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 26Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 27Load paper in the paper tray
- 28When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 29Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 30Change the printer driver settings (Windows/macOS)
- 31My printed documents are missing black.
- 32Can I confirm that the FAX was sent correctly?
- 33What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 34Wireless setup is requesting a WPS PIN to complete the setup
- 35What is Brother iPrint&Scan?
- 36Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 37How do I improve my Brother machine's print and copy speeds?
- 38Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 39Where is the USB port on the machine?
- 40Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
- 41When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 42When I print, the pages are smudged with ink. What should I do?
- 43I cannot make borderless prints.
- 44Can I use AirPrint with my Brother machine?
- 45Configure a cover page for PC-FAX.
- 46My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 47I cannot send a fax using PC-FAX (Windows 10)
- 48I cannot print using my Brother machine on a wireless network (Windows)
- 49I'm using MagicJack and am having problems sending or receiving faxes.
- 50Where can I get FaceFilter Studio and what can I do with this application?