FAQs & Troubleshooting
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170 Results
- 1Printouts have a curl or wave.
- 2Install the built-in drivers (For Windows 8 and Windows 10)
- 3The printer status is Offline or Paused.
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 7I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 11What is Brother iPrint&Scan?
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 14How to identify your Operating System (OS).
- 15Use the Universal Printer Driver for PCL
- 16Can I print from or scan to Android™ Smartphone?
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18What driver package format is supported by my Linux distribution?
- 19Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 20Printouts (envelopes) have creases.
- 21The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 22Printouts have wrinkles or creases.
- 23I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 24Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 25The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 26Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 27The paper is skewed when it's printed.
- 28Delete print jobs from the print queue.
- 29Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 30Change the printer driver settings (Windows/macOS)
- 31I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 32Can I use non-Brother or third party supplies with the Brother machine?
- 33Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 34Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 35I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 36Print the Network Configuration List.
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38Cannot print after a Windows 10 update (June 2020)
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 41The documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 42My Brother machine misfeeds paper.
- 43Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 44Windows 10 Support Information
- 45Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 46Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 47Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 48Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 49Print a Printer Settings page.
- 50The printed letters are slanted, positioned incorrectly.