FAQs & Troubleshooting
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402 Results
- 1One or more of my colors are not printing (blank).
- 2Can I print from or scan to Android™ Smartphone?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4I still receive the error message "Paper Jam" after I removed the jammed paper.
- 5The printer status is Offline or Paused.
- 6Paper Jam
- 7Replace Ink
- 8Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11Scan multiple pages into one file instead of each scan being saved as a separate file.
- 12Print using only the black ink cartridge when the Color cartridges have run out.
- 13What driver package format is supported by my Linux distribution?
- 14Connect your Brother machine to your mobile device via a wireless router or access point.
- 15The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 16I cannot print using my Brother machine on a wireless network (Windows)
- 17When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 18Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 19Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 20Improve poor print quality.
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23I cannot find some option in the Printing preferences. (For Windows)
- 24Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 25When I print, the pages are smudged with ink.
- 26How to identify your Operating System (OS).
- 27Ink Low
- 28"Offline" appears on the Status Monitor.
- 29I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 30No Paper Fed
- 31I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 32Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 33How do I factory reset the network settings?
- 34When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 35Ink Absorber Full
- 36When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 37The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 38Load envelopes into my machine
- 39Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 40What is Brother iPrint&Scan?
- 41Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 42Easy Scan to E-mail
- 43I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 44I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 45How do I load paper?
- 46My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 47Set up your Brother machine on a wireless network.
- 48I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 49Add your Brother machine with AirPrint (macOS)
- 50I cannot print using my Brother machine on a wireless network (Mac)