FAQs & Troubleshooting
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328 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Printouts are curled or wavy.
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9The toner does not fix to paper well. (Poor fixing)
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11Out of Memory
- 12I keep getting the error message "Authenticate Err (Authentication error)".
- 13Printouts have wrinkles.
- 14Scan and save a document in PDF format (Scan to File)
- 15The printer status is Offline or Paused.
- 16I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 17Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 20What driver package format is supported by my Linux distribution?
- 21Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 22Turn the Toner Save Mode on or off.
- 23When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 24A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 25Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 26Adjust color settings by using the custom setting in the printer driver
- 27When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 28I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 29Jam Inside
- 30Reset the network settings to the factory default (video instructions).
- 31What is Brother iPrint&Scan?
- 32The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 33Can I use voice mail on the same line as my Brother machine?
- 34Jam Rear
- 35Delete print jobs from the print queue.
- 36Print on plain paper or bond paper from the Manual feed slot
- 37I still receive the error message "Replace Drums", "Replace Drum(X)", "Drums End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 38Document Jam
- 39My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 40Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 41Change the printer driver settings (Windows/macOS)
- 42The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 43I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 44What can happen if the wrong paper is used in your machine.
- 45Can I print from or scan to Android™ Smartphone?
- 46When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 47Scan multiple pages into one file instead of each scan being saved as a separate file.
- 48Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 49Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 50I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.