FAQs & Troubleshooting
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353 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2How can I print, fax, copy and scan using A3/Ledger size paper?
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Load paper in the paper tray
- 5Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 6The printer status is Offline or Paused.
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8I still receive the error message "Paper Jam" after I removed the jammed paper.
- 9Print using only the black ink cartridge when the Color cartridges have run out.
- 10Replace Ink
- 11Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 12Scan and save a document in PDF format (Scan to File)
- 13When I print, the pages are smudged with ink. What should I do?
- 14How do I load envelopes into my machine?
- 15Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 16Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 18When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 19Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 20A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 21Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 22When I try to scan the A3/ Ledger size document using ScanSoft™ PaperPort™ 11SE, there is not "A3/ Ledger" in the paper size list. What should I do?
- 23Print the Network Configuration List
- 24What is Brother iPrint&Scan?
- 25Scan multiple pages into one file instead of each scan being saved as a separate file.
- 26Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 27Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 28How do I store numbers on my Brother machine for easy dialing? (One Touch, Speed Dial)
- 29How do I factory reset the network settings?
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 32I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 33How do I load paper in paper tray#2?
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35Cannot choose Ledger as a paper size in Macintosh OS X
- 36How to identify your Operating System (OS).
- 37How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 38When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 39I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 40I cannot print using my Brother machine on a wireless network (Mac)
- 41I cannot find some option in the Printing preferences. (For Windows)
- 42Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 43Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 44Locate files scanned with ControlCenter2 (For Macintosh)
- 45Can I print from and scan to iPhone, iPod touch and iPad?
- 46Wireless Setup Assistant
- 47How do I know which side up my photo paper should be in the tray?
- 48The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 49When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 50I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.