FAQs & Troubleshooting
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328 Results
- 51Belt End Soon
- 52The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 53I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 54Jam Tray
- 55Configure and use the Scan to Network feature
- 56How to identify your Operating System (OS).
- 57Locate files scanned with ControlCenter2 (For Macintosh)
- 58When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 59Install additional memory.
- 60I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 61My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 62Which E-mail packages are compatible with ControlCenter3?
- 63Can I use non-Brother or third party supplies with the Brother machine?
- 64Reset the network settings to the factory default (video instructions available)
- 65I cannot send a fax using PC-FAX (Windows 10)
- 66Locate files scanned with ControlCenter3 (For Windows)
- 67Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 68I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 69Drum Error (Drum!)
- 70Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 71I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 72No Belt Unit
- 73No Waste Toner
- 74No Paper
- 75Toner Low
- 76Size mismatch
- 77I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 78Drums End Soon/ Drum End Soon(X)
- 79I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 80Can I print from DOS applications?
- 81When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 82Reset the network settings to the factory default
- 83What is the recommended paper?
- 84Print on envelopes, labels or thick paper from the Manual feed slot
- 85What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 86WT Box End Soon
- 87I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 88I can print but cannot scan via network. (For Windows)
- 89I'm having a problem with the print quality. How can I solve it?
- 90I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 91When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 92I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 93What is Distinctive Ring and how do I program it?
- 94What is the Network Shared printing?
- 95When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 96Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 97The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 98"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 99When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 100I cannot print using my Brother machine on a wired network. (Windows/macOS)