FAQs & Troubleshooting
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392 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7How do I load paper?
- 8Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 9I still receive the error message "Paper Jam" after I removed the jammed paper.
- 10I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12Can I print from or scan to Android™ Smartphone?
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14Print using only the black ink cartridge when the Color cartridges have run out.
- 15When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 16Document Jam
- 17What is Brother iPrint&Scan?
- 18The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 19Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 20Replace Ink
- 21Unable to Print 3X
- 22No Paper Fed
- 23A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 24Store a Speed Dial number from my Brother machine's Caller ID History.
- 25Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 26Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29What driver package format is supported by my Linux distribution?
- 30Disc Tray did not Feed
- 31The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 32I cannot start ControlCenter4.
- 33Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 34Change the number of times my Brother machine rings before it answers.
- 35When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 36Paper Jam
- 37How do I factory reset the network settings?
- 38Ink Low
- 39Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 40Out of Memory
- 41When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 42Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 43Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 44How do I know which side up my photo paper should be in the tray?
- 45The printer status is Offline or Paused.
- 46When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 47Can I use voice mail on the same line as my Brother machine?
- 48One or more of my colors are not printing (blank).
- 49Combine multiple scanned documents into a single file with PaperPort™
- 50Disc Guide is Open