FAQs & Troubleshooting
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384 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 6One or more of my colors are not printing (blank).
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9Can I print from or scan to Android™ Smartphone?
- 10How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12How can I store a One Touch or Speed Dial number from my Brother machine's Caller ID History?
- 13Document Jam
- 14Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 15When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 16Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 19Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 20Loading paper in the manual feed slot.
- 21Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 22Unable to Print 3X
- 23Preview the faxes I receive before I print them.
- 24Print using only the black ink cartridge when the Color cartridges have run out.
- 25How do I load envelopes into my machine?
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 28Change the quality of the faxes I send.
- 29Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 30Printer Locked
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 33I still receive the error message "Paper Jam" after I removed the jammed paper.
- 34The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 35Change the number of times my Brother machine rings before it answers.
- 36I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 37Paper Jam
- 38I cannot print using my Brother machine on a wireless network (Mac)
- 39What is Brother iPrint&Scan?
- 40Out of Fax Memory
- 41Load A3 or ledger paper and program my Brother machine to print on it.
- 42Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 43Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 44Ink Absorber Full
- 45My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 46Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 47Set up my Brother machine to forward the received faxes to another location.
- 48How does my telephone company's Caller ID feature work with my Brother machine?
- 49How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 50Can I transfer faxes to the PC when my machine has a mechanical problem?