FAQs & Troubleshooting
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302 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8Store a Speed Dial number from my Brother machine's Caller ID History.
- 9Change the number of times my Brother machine rings before it answers.
- 10Document Jam
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 14When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 15Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 16Combine multiple scanned documents into a single file with PaperPort™
- 17The printer status is Offline or Paused.
- 18Use voice mail on the same line as my Brother machine.
- 19When I print, the pages are smudged with ink.
- 20Protect your Brother machine against unauthorised access over the network
- 21The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 22Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 23Choose receive mode.
- 24Can I print from or scan to Android™ Smartphone?
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 27Install Starter Ink
- 28One or more of my colors are not printing (blank).
- 29Set up your Brother machine on a wireless network.
- 30The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 31I cannot make borderless prints.
- 32Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 33Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 34My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 35Scan multiple pages into one file instead of each scan being saved as a separate file.
- 36Paper Jam
- 37Improve poor print quality.
- 38The scanner cover support has come off. (With Video Instructions)
- 39The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 40When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 41Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 42Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 43Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 44When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 45No Paper Fed
- 46How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 47Scan a document into PaperPort™ using the TWAIN driver
- 48What driver package format is supported by my Linux distribution?
- 49Connect your Brother machine to your mobile device via a wireless router or access point.
- 50Install BookScan & Whiteboard Suite onto Windows 10.