FAQs & Troubleshooting
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321 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4When I print, the pages are smudged with ink. What should I do?
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6Cover is Open
- 7Load paper in the paper tray
- 8When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10What driver package format is supported by my Linux distribution?
- 11What is Brother iPrint&Scan?
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13How to identify your Operating System (OS).
- 14Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 15I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 16I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 17The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 18The printer status is Offline or Paused.
- 19Scan and save a document in PDF format (Scan to File)
- 20I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 21I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 22I cannot print using my Brother machine on a wireless network (Mac)
- 23The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 24Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 25Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 26Delete numbers stored in my Brother machine's Caller ID History.
- 27Can I print from or scan to Android™ Smartphone?
- 28Forward a fax to another fax machine when my machine has a mechanical problem.
- 29What is Distinctive Ring and how do I program it?
- 30Why doesn't the machine answer when receiving a call?
- 31My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 32Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 33Send a fax without scanning the documents into memory.
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35Configure and use PC-FAX (CUPS) (Linux)
- 36ControlCenter3 displays a blank screen at startup (Windows)
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 39Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 40Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 41Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 42I am unable to change my Brother machine's Receive Mode.
- 43Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 44I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 45How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 46Scan an image and insert it in a Windows XP application
- 47When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 48Configure and use the Scan Key Tool (Linux)
- 49What is the Network Shared printing?
- 50Is my Brother machine compatible with third party print servers?