FAQs & Troubleshooting
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241 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3What driver package format is supported by my Linux distribution?
- 4Replace Ink
- 5Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 6The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8How do I load envelopes into my machine?
- 9I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 10Can I use AirPrint with my Brother machine?
- 11Can my Brother machine print a report to verify a fax I sent was received?
- 12Can I print from or scan to Android™ Smartphone?
- 13How do I know which side up my photo paper should be in the tray?
- 14Can I use voice mail on the same line as my Brother machine?
- 15When I print, the pages are smudged with ink. What should I do?
- 16Delete print jobs from the print queue.
- 17The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 18Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 19How to identify your Operating System (OS).
- 20No Paper Fed
- 21Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23ControlCenter3 displays a blank screen at startup (Windows)
- 24Change the printer driver settings (Windows/macOS)
- 25The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 26When I try to scan to OCR, the error message "This feature is not available because there is no OCR software installed, or your machine does not support it." appears.
- 27Scan and save a document in PDF format (Scan to File)
- 28Cover is Open
- 29Paper Jam
- 30Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 31Load paper in the paper tray
- 32Uninstall the scanner driver. (Linux)
- 33I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 34I cannot find some option in the Printing preferences. (For Windows)
- 35Download a file from the "Downloads" section and save it to Windows 8 computer.
- 36Stop my Brother machine from automatically redialing a number.
- 37How do I know which receive mode to select?
- 38Which E-mail packages are compatible with ControlCenter3?
- 39Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 40I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 41Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 42Scan a document using "Scanner and Camera Wizard" in Windows XP
- 43I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 44Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 45Will my settings and stored faxes remain in the machine's memory if I turn the machine off?
- 46I still receive the error message "Paper Jam" after I removed the jammed paper.
- 47Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 48The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 49Locate files scanned with ControlCenter3 (For Windows)
- 50Ink Low