FAQs & Troubleshooting
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384 Results
- 1What driver package format is supported by my Linux distribution?
- 2Replace Belt
- 3Turn the Toner Save mode on or off
- 4Can I use non-Brother or third party supplies with the Brother machine?
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 7Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 8Replace WT Box
- 9Jam Tray 1 / Jam Tray 2
- 10Reset the network settings to the factory default (video instructions available)
- 11Replace Toner
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 14I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 15I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 16How do I know which receive mode to select?
- 17Color misregistration
- 18Colored lines across the page
- 19White spots or hollow print
- 20I cannot send a fax using PC-FAX (Windows 10)
- 21I cannot print using my Brother machine on a wireless network (Windows)
- 22Enable the Brother machine's network interface.
- 23I cannot find some option in the Printing preferences. (For Windows)
- 24Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 25Scan a document and save the scanned image to a folder on a local or network hard disk using the SCAN key on my Brother machine (video instructions available)
- 26Replace Parts
- 27Toner Error
- 28I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 29Toner scatter or toner stain
- 30Clean the scanner to improve the copy or fax quality (video instructions available)
- 31Reset the network settings to the factory default (video instructions).
- 32I cannot print using my Brother machine on a wireless network (Mac)
- 33The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 34Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 35Locate files scanned with ControlCenter2 (For Macintosh)
- 36Duplex Disabled
- 37I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 38Store numbers on my Brother machine for easy dialing from the PC.
- 39Scan a document and save the scanned image to a folder on a local or network hard disk (For Macintosh)
- 40Adjust color settings by using the custom setting in the printer driver
- 41Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 42Clean the drum unit
- 43Jam Rear
- 44Colored spots at 94 mm (3.7 in.) intervals or at 30 mm (1.2 in.) intervals
- 45When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 46What is Brother iPrint&Scan?
- 47How to identify your Operating System (OS).
- 48I don't think I got the full yield from my high-yield toner cartridge, but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 49Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 50Discover the MAC address of the Brother network card