FAQs & Troubleshooting
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298 Results
- 1What driver package format is supported by my Linux distribution?
- 2When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 4I cannot save a file downloaded from the Brother support website (For Windows)
- 5How do I reset the printer settings to the default settings?
- 6What is the printable area per page?
- 7The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 8Lines appears across the page.
- 9Configure and use PC-FAX (CUPS) (Linux)
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 11Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 12When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
- 15I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 16How can I activate/deactivate the Toner Save Mode?
- 17Color around the edge of printing is incorrect.
- 18Toner smears when rubbed.
- 19Vertical black lines or streaks appear on the printout.
- 20Delete print jobs from the print queue.
- 21How to identify your Operating System (OS).
- 22When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 23The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 24Printouts have wrinkles or creases.
- 25Why doesn't the machine answer when receiving a call?
- 26I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 27Pre-Required Procedures (Linux)
- 28I can print but cannot scan via network. (For Windows)
- 29When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 30I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 31I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 32Scan a document into PaperPort® using the WIA driver.
- 33Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 34Scan a document in Windows 8 and Windows 10.
- 35Why does my Brother machine make a clunking noise when powered on or printing?
- 36I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 37Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 38My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 39White streaks or bands appears down the page.
- 40Can I reduce the size of a received fax on this machine?
- 41My FAX/MFC will not Dial. Why?
- 42Printouts are faint.
- 43What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 44When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 45What is the recommended paper?
- 46I'm using Macintosh®. What are the settings in the Scanner window used for?
- 47Nothing is printed on the page or some colors are missing.
- 48Configure and use the Scan Key Tool (Linux)
- 49The driver installation finished successfully but I cannot print. (Linux)
- 50I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.