FAQs & Troubleshooting
Popular |
MFC-9420CN
298 Results
1.
When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
2.
What driver package format is supported by my Linux distribution?
3.
I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
4.
I cannot save a file downloaded from the Brother support website (For Windows)
5.
How do I reset the printer settings to the default settings?
6.
Lines appears across the page.
7.
Configure and use PC-FAX (CUPS) (Linux)
8.
Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
9.
When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
10.
What is the printable area per page?
11.
I cannot install Brother drivers on Debian 10 or later (Linux)
12.
I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
13.
Color around the edge of printing is incorrect.
14.
Vertical black lines or streaks appear on the printout.
15.
How to identify your Operating System (OS).
16.
The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
17.
When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
18.
Printouts have wrinkles or creases.
19.
Why doesn't the machine answer when receiving a call?
20.
The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
21.
Pre-Required Procedures (Linux)
22.
When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
23.
I can print but cannot scan via network. (For Windows)
24.
When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
25.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
26.
I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
27.
I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
28.
Scan a document into PaperPort® using the WIA driver.
29.
Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
30.
Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.