FAQs & Troubleshooting
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323 Results
- 1When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 2I cannot find some option in the Printing preferences. (For Windows)
- 3What is Brother iPrint&Scan?
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 6I keep getting the error message "Authenticate Err (Authentication error)".
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8Is my Brother machine compatible with Windows Vista?
- 9When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 10Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 11Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 12Download a file from the "Downloads" section and save it to Windows 8 computer.
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 15Can I use voice mail on the same line as my Brother machine?
- 16Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 17Which E-mail packages are compatible with ControlCenter3?
- 18Gray background
- 19What is the recommended paper?
- 20Scan a document in Mac OS X 10.6.
- 21The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 22Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 23Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 24Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 25When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 26When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 27How do I clear the message "Document Jam" from the LCD display?
- 28Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 29What driver package format is supported by my Linux distribution?
- 30Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 31The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 32When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 33How to load numbered checks or forms in the paper tray?
- 34Scan and save a document in PDF format (Scan to File)
- 35What are supported file formats for the direct print feature?
- 36How do I send (broadcast) a fax to more than one number?
- 37White spots or black spots at 3.7 in. (94 mm) intervals
- 38I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 39Hollow print
- 40Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 41Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 42Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 43I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 44Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 45Can I print from or scan to Android™ Smartphone?
- 46I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 47Why is the error message "Scan Unable XX" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?
- 48What is a "Generic PCL Driver"?
- 49When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 50How do I install the Optional Tray Unit?