FAQs & Troubleshooting
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346 Results
- 1The printer status is Offline or Paused.
- 2How can I print, fax, copy and scan using A3/Ledger size paper?
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4What is Brother iPrint&Scan?
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 7Load paper in the paper tray
- 8I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 11What driver package format is supported by my Linux distribution?
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 14I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 15I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 16Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 18Which E-mail packages are compatible with ControlCenter3?
- 19One or more of my colors are not printing (blank). What can I do?
- 20Replace Ink
- 21I cannot print using my Brother machine on a wireless network (Mac)
- 22Locate files scanned with ControlCenter3 (For Windows)
- 23I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 24What is Distinctive Ring and how do I program it?
- 25How do I factory reset the network settings?
- 26Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 27Print the Network Configuration List
- 28Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 29Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 30How do I clear the message "Cannot Detect" from the display?
- 31Scan and save a document in PDF format (Scan to File)
- 32I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 33Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 34How do I clean the Scanner to improve the copy or fax quality?
- 35I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 36Scan from the Brother iPrint&Scan application using Windows Phone.
- 37I cannot find some option in the Printing preferences. (For Windows)
- 38The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 39Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 40Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 41How many times will my Brother machine automatically redial a number?
- 42Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 43Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 44I cannot remove red-eye.
- 45Is my Brother machine compatible with Windows Vista?
- 46What is Infrastructure mode?
- 47I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 48How do I know which Receive Mode to select?
- 49Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 50Configure scan settings without administrator privileges (Linux)