FAQs & Troubleshooting
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MFC-6490CW
346 Results
1.
The printer status is Offline or Paused.
2.
How can I print, fax, copy and scan using A3/Ledger size paper?
3.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
4.
What is Brother iPrint&Scan?
5.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
6.
Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
7.
Load paper in the paper tray
8.
I cannot print using my Brother machine on a wired network. (Windows/macOS)
9.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
10.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
11.
What driver package format is supported by my Linux distribution?
12.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
13.
I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
14.
I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
15.
I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
16.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
17.
Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
18.
Which E-mail packages are compatible with ControlCenter3?
19.
One or more of my colors are not printing (blank). What can I do?
20.
Replace Ink
21.
I cannot print using my Brother machine on a wireless network (Mac)
22.
Locate files scanned with ControlCenter3 (For Windows)
23.
I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
24.
What is Distinctive Ring and how do I program it?
25.
How do I factory reset the network settings?
26.
Print on both sides of the page. (Manual 2-sided/Duplex Printing)
27.
Print the Network Configuration List
28.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
29.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
30.
How do I clear the message "Cannot Detect" from the display?