FAQs & Troubleshooting
Popular |
301 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Clear the paper jam or printer jam.
- 5I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 6How to identify your Operating System (OS).
- 7Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 8Scan and save a document in PDF format (Scan to File)
- 9I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 10I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected. What can I do?
- 11What driver package format is supported by my Linux distribution?
- 12I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 13The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 14Can I print from or scan to Android™ Smartphone?
- 15The printer status is Offline or Paused.
- 16I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 17One or more of my colors are not printing (blank). What can I do?
- 18When I print, the pages are smudged with ink. What should I do?
- 19Change the printer driver settings (Windows/macOS)
- 20I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 21How do I store numbers on my fax machine for easy dialing? (One-Touch, Speed Dial)
- 22I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 23I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 24I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 25I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 26The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 27Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29I cannot print using my Brother machine on a wireless network (Mac)
- 30ControlCenter3 displays a blank screen at startup (Windows)
- 31The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 32The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 33Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 34When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 35I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 36I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 37How do I set a password on my Brother network card?
- 38Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 39I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 40I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 41Can I reduce the size of a received fax on this machine?
- 42I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 43What is the BRAdmin Professional software used for?
- 44I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 45When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 46Delete print jobs from the print queue.
- 47I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 48The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 49How do I clear Machine Error 46?
- 50I replaced my ink cartridge but the LCD is still displaying "Near Empty".