FAQs & Troubleshooting
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281 Results
- 1I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 2How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 3I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 4I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 5One or more of my colors are not printing (blank). What can I do?
- 6How do I load paper in paper tray#2?
- 7Locate files scanned with ControlCenter2 (For Macintosh)
- 8What driver package format is supported by my Linux distribution?
- 9Can I print from or scan to Android™ Smartphone?
- 10When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 11I cannot make borderless prints.
- 12The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 13When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 14I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 15When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 16Can I use voice mail on the same line as my Brother machine?
- 17Command List of brscan. (Linux)
- 18How to identify your Operating System (OS).
- 19I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 20I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 21I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 22I cannot scan when using SELinux (Security-Enhanced Linux)
- 23I am using Voice Over Internet Protocol (VoIP) and I'm having problems sending faxes.
- 24Is there a way to view how much ink is remaining?
- 25How do I replace the Ink Cartridge?
- 26I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29ControlCenter3 displays a blank screen at startup (Windows)
- 30Protect your Brother machine against unauthorised access over the network
- 31I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 32Change the printer driver settings (Windows/macOS)
- 33The printer status is Offline or Paused.
- 34The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 35When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 36Scan and save a document in PDF format (Scan to File)
- 37I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 38When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 39I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 40I am using Voice Over Internet Protocol (VoIP) and I'm having problems receiving faxes.
- 41Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 42When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 43When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 44When I print, the pages are smudged with ink. What should I do?
- 45When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 46How do I store received faxes into memory? (Fax Storage)
- 47Set the date and time
- 48Can I confirm that the FAX was sent correctly?
- 49What is the "Station ID" and how do I set it?
- 50I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)