FAQs & Troubleshooting
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318 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2What is Brother iPrint&Scan?
- 3Load paper in the paper tray
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Print using only the black ink cartridge when the Color cartridges have run out.
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10Can I print from or scan to Android™ Smartphone?
- 11My documents are not feeding through the Automatic Document Feeder when I try to send a fax, scan to the PC, or make a copy.
- 12When I print, the pages are smudged with ink. What should I do?
- 13I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 14Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 15When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 16Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17How many times will my Brother machine automatically redial a busy number?
- 18When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 19Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 20The printer status is Offline or Paused.
- 21Can I use voice mail on the same line as my Brother machine?
- 22One or more of my colors are not printing (blank). What can I do?
- 23Replace Ink
- 24Delete print jobs from the print queue.
- 25Change the printer driver settings (Windows/macOS)
- 26I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28What driver package format is supported by my Linux distribution?
- 29I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 30Paper Jam
- 31I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 32How do I load envelopes into my machine?
- 33The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 34Scan multiple pages into one file instead of each scan being saved as a separate file.
- 35When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 36Forward a fax to another fax machine when my machine has a mechanical problem.
- 37The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 38I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 39When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 40I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 41Pre-Required Procedures (Linux)
- 42ControlCenter3 displays a blank screen at startup (Windows)
- 43When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 44Scan from the Brother iPrint&Scan application using Windows Phone.
- 45Download a file from the "Downloads" section and save it to Windows 8 computer.
- 46A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 47Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 48Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 49I still receive the error message "Paper Jam" after I removed the jammed paper.
- 50Delete numbers stored in my Brother machine's Caller ID History.