FAQs & Troubleshooting
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MFC-5490CN
318 Results
1.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
2.
What is Brother iPrint&Scan?
3.
Load paper in the paper tray
4.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
5.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
6.
Can I print from and scan to iPhone, iPod touch and iPad?
7.
Print using only the black ink cartridge when the Color cartridges have run out.
8.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
9.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
10.
Can I print from or scan to Android™ Smartphone?
11.
My documents are not feeding through the Automatic Document Feeder when I try to send a fax, scan to the PC, or make a copy.
12.
When I print, the pages are smudged with ink. What should I do?
13.
I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
14.
Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
15.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
16.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
17.
How many times will my Brother machine automatically redial a busy number?
18.
When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
19.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
20.
The printer status is Offline or Paused.
21.
Can I use voice mail on the same line as my Brother machine?
22.
One or more of my colors are not printing (blank). What can I do?
23.
Replace Ink
24.
Delete print jobs from the print queue.
25.
Change the printer driver settings (Windows/macOS)
26.
I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
27.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
28.
What driver package format is supported by my Linux distribution?
29.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
30.
Paper Jam