FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Forward a fax to another fax machine when my machine has a mechanical problem.
- 6Ink Low
- 7What driver package format is supported by my Linux distribution?
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10The printer status is Offline or Paused.
- 11Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 12Scan and save a document in PDF format (Scan to File)
- 13When I print, the pages are smudged with ink. What should I do?
- 14Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 15Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 16Load paper in the paper tray
- 17Download a file from the "Downloads" section and save it to Windows 8 computer.
- 18The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 19I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 20Why doesn't the machine answer when receiving a call?
- 21How do I know which side up my photo paper should be in the tray?
- 22I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 23How do I load envelopes into my machine?
- 24Configure and use the Scan Key Tool (Linux)
- 25ControlCenter3 displays a blank screen at startup (Windows)
- 26What is Brother iPrint&Scan?
- 27Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 28Stop my Brother machine from automatically redialing a number.
- 29Locate files scanned with ControlCenter2 (For Macintosh)
- 30Can I print from or scan to Android™ Smartphone?
- 31How many times will my Brother machine automatically redial a busy number?
- 32Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 33How do I know which Receive Mode to select?
- 34I cannot print using my Brother machine on a wireless network (Mac)
- 35I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 36The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 37Can I use AirPrint with my Brother machine?
- 38Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 39Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 40Configure a cover page for PC-FAX.
- 41Scan multiple pages into one file instead of each scan being saved as a separate file.
- 42I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 43When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 44In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 45Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 46Print a report that will show a listing of faxes I sent and received.
- 47Can I confirm that the FAX was sent correctly?
- 48I'm using Macintosh. What is the PreScan option used for?
- 49The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 50Open the Status Monitor