FAQs & Troubleshooting
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182 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6What is Brother iPrint&Scan?
- 7The printer prints unexpectedly or it prints garbage.
- 8What can happen if the wrong paper is used in your machine.
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10The printer status is Offline or Paused.
- 11Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 12Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 13"JAM MP TRAY" error appears on the LCD. What should I do?
- 14Printouts have wrinkles or creases.
- 15Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 16I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 17Can I print from or scan to Android™ Smartphone?
- 18The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 19Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 20"JAM TRAY 1", "JAM TRAY2" , "JAM TRAY3" error message appears on the LCD. What should I do?
- 21Printouts have a curl or wave.
- 22What is the recommended paper?
- 23What driver package format is supported by my Linux distribution?
- 24Prepare for SSL communication in the Brother Print Server. (Method of using Windows Server 2003 / 2008)
- 25Use the Universal Printer Driver for PCL
- 26Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 27Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 28I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 29Drum End Soon
- 30What is a "Generic PCL Driver"?
- 31"JAM DUPLEX" error appears on the LCD. What should I do?
- 32"JAM REAR" error appears on the LCD. What should I do?
- 33I cannot install Brother drivers on Debian 10 or later (Linux)
- 34I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36How to identify your Operating System (OS).
- 37I still receive the error message "Replace Drum", "Drum Near End", or "Drum End Soon" after I replace the drum unit with a new one.
- 38Change the printer driver settings (Windows/macOS)
- 39The paper is skewed when it's printed.
- 40I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 41What kind of paper can I use?
- 42Printouts (envelopes) have creases.
- 43My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 44Print on labels and envelopes from the MP tray.
- 45The printed letters are slanted, positioned incorrectly.
- 46I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 47Cannot print after a Windows 10 update (June 2020)
- 48Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 49I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 50Delete print jobs from the print queue.